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*CPDL Launches Consumer Connect Camps to Strengthen On-Ground Service Delivery*
Chandigarh, April 06, 2026: In a continued effort to enhance customer experience and strengthen service delivery, Chandigarh Power Distribution Limited (CPDL) has initiated Consumer Connect Camps to address consumers’ doubts and strengthen on-ground service delivery. The first Consumer Connect Camp was organised at Khuda Ali Sher near Gurudwara, where residents were informed about the shift from bi-monthly to monthly billing in line with Joint Electricity Regulatory Commission (JERC) guidelines, effective January 19, 2026.
During the transition from bi-monthly to monthly billing, some consumers received two bills within a short span, which related to different billing periods rather than duplication. To support a smooth transition and enhance consumer awareness, CPDL has initiated Consumer Connect Camps to engage directly with residents, clarify queries, and improve understanding of the new billing cycle. The initiative is aimed at strengthening transparent communication while ensuring responsive, consumer focused service delivery.
As part of its customer-centric efforts, CPDL has strengthened billing accuracy by introducing photo-based meter readings and OCR-enabled systems, eliminating manual entry. Bills are generated on actual readings and supported by pre- and post-billing audits, while the upgraded SAP-based system enables immediate bill corrections. With trained meter readers and system stabilisation, billing-related queries have reduced significantly.
Consumers shared strong positive feedback on the prompt resolution of their concerns. Several long-pending billing issues were resolved within two days, and service complaints were attended to within minutes, underscoring CPDL’s focus on responsiveness and efficiency.
In line with its summer preparedness approach, CPDL reiterated its commitment to reliable power supply through continuous system monitoring and proactive maintenance of the distribution network. Consumers were also encouraged to adopt digital platforms for seamless and secure bill payments via the official website and QR codes.
The Consumer Connect Camps will continue across multiple locations, with upcoming camps scheduled on April 7, 2026, from 11:00 AM to 1:00 PM at Kaimbwala near TOBA, followed by another camp on April 9, 2026, from 11:00 AM to 1:00 PM at Khuda Lahora near Dharamsala, ensuring wider outreach and easier access to services.
The initiative reinforces CPDL’s commitment to a customer-first approach focused on transparency, accessibility, and service excellence.
For queries, please contact:
Amit Sharma| 9872190084 | amit.sharma3@rpsg.in | CPDL
Vineesh Swarup | 8054077299 | vineesh.swarup@adfactorspr.com | Adfactors PR